More than 200,000 happy customers this year.

FAQ


Refund & Replacement Policies

If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours.

Our store do not accept Returns or Exchanges, once an item has been received it cannot be returned. We can only offer you replacements at no additional cost if it falls under below criteria:

Items are faulty – damaged/broken or soiled upon arrival.

Parcels that is lost in transit.

We do not accept returns or refunds if customer changes their mind after receiving their order(s).

Note: Samlox will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

Cancellations

You may request a cancellation within 24 hours of purchase. Otherwise, you will receive a partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.

Do you ship internationally?

Currently, we ship to the below countries: (if your country is not among the below, contact us)  

Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Indonesia, Italy, Japan, Kazakhstan, South Korea, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Kingdom, United States, Vietnam  


How long does it take for an order to arrive?

Once shipped, your order will arrive within 10 to 20 business days, depending on how fast customs clearances take place and due to having multiple warehouses overseas. (some delays may be expected during holiday seasons)

You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We're happy to help.

In some unusual cases especially for the products require customization, deliveries could take up to 6 weeks.

Do you have more questions?

contact us in one of the following:

1- Contact us form.

2- Facebook messenger, logo will appear once you enter the website.

3- Email us: info@salamozah.com or Sales@salamozah.com